News
- 11 December 2025, 15:32
- The Prosecutor General's Office of the Russian Federation
Citizens who appealed to Russia's Prosecutor General raised numerous issues. People complained about being forced to live in dilapidated housing, the lack of water supply and sewage systems, endless utility breakdowns, the allocation of land plots unsuitable for living, and the inaction of management companies. The discussion also touched on the availability of medical care, hospital equipment shortages, and a lack of doctors. Participants in the special military operation (SMO) and large families raised particularly sensitive topics. At the same time, most of the issues raised were in one way or another linked to excessive bureaucracy and a lack of proper attention from local officials.
***
An SMO participant who is an orphan complained to Russia's Prosecutor General that he has been unable to receive the housing legally entitled to him since 2012.
Alexander Gutsan described the situation regarding housing provision for orphans in the region as extremely difficult, noting that the relevant waiting lists contain over 5,000 such individuals. "SMO participants have priority rights, and providing assistance in resolving this issue is a direct duty of the state, I would say a sacred duty," stated the head of the supervisory body, assuring that the regional prosecutor's office would take all measures to restore the applicant's violated rights.
***
Another SMO participant, Timur Tsechaev, a combat veteran, told Alexander Gutsan that over a year ago he applied to the administration of Volzhsky city for a free land plot for personal subsistence farming, but so far he has still received nothing. The man also reported that while land is allocated to other SMO participants, it is completely unsuitable for use.
After hearing the applicant, Russia's Prosecutor General called unacceptable the situation, where defenders of the Fatherland have to fight for years to receive their earned benefits. The head of the supervisory body instructed the prosecutor of Volgograd region to conduct a thorough inspection and assess the procedure for forming and distributing land plots. Regional legislation regulating land allocation for SMO participants will be analyzed across the country as a whole.
***
The mother of a serviceman serving in the SMO zone spoke about the theft of 1.8 million rubles from her son's bank card. According to available information, the criminal investigation has been delayed, and information about multiple episodes of theft committed by the accused against other defenders of the Fatherland has been ignored.
"Recently, payments to SMO participants and their family members have unfortunately increasingly become targets for theft. Our task is not only to ensure the inevitability of punishment but also to prevent such incidents," stated Russia's Prosecutor General. He instructed that in all such cases, efforts must be made to restore justice and recover the damages caused.
***
The mother and wife of SMO veterans reported violations of the rights of residents of the village of Lebyazhye, who live on the territory of a former military camp. She described the technical condition of the apartment buildings as catastrophic: there is no hot water at all, the roofs are damaged, and constant leaks are causing short circuits. Living in such conditions is becoming increasingly dangerous.
"Dilapidated structures, half-ruined utilities, and the unsanitary conditions in which military families are forced to live demand immediate and decisive intervention," stated Russia's Prosecutor General. He instructed officials to assess how authorized structures are fulfilling measures for maintaining residential premises and communal infrastructure in military towns.
***
The chairman of the regional branch of the "Russian Military-Historical Society" asked Russia's Prosecutor General to legislatively simplify the procedure for repairing and improving areas adjacent to cultural heritage sites, of which there are about three hundred in the region.
Alexander Gutsan instructed his subordinates to work on this issue immediately, reminding that preserving historical memory, moral and spiritual values is of key importance, especially at a time when Western countries are trying to rewrite and erase our history.
***
Olga Zayarnaya, who lives in a condemned apartment building with her disabled husband, a combat veteran, complained to Alexander Gutsan about the rapid deterioration of the building's load-bearing structures. According to the Volgograd resident, the five-story building, constructed almost 60 years ago, could collapse at any moment.
Russia's Prosecutor General noted that in the region, over 700 dilapidated and condemned residential buildings remain unaddressed, calling it one of the most acute problems. He instructed the regional prosecutor to conduct a comprehensive review of the timeliness of relocating citizens from condemned housing. "I do not accept half-measures," summarized the head of the supervisory body.
***
A history teacher from the settlement of Novy Rogachik raised the issue of the absence of specific doctors at the settlement's only district hospital, which prevents residents, including people with disabilities and families with children, from receiving necessary care. The nearest medical facilities are 20-25 kilometers from the settlement. A resident of the Gosselekstantsiya settlement raised a similar problem. Svetlana Vlasova spoke about a paramedic-midwife station located on the second floor, which is extremely difficult for people with limited mobility and the elderly to reach via a run-down staircase. The premises have no water or toilet available.
Russia's Prosecutor General assured the applicants that he would respond to the problems raised as swiftly as possible. The regional prosecutor is instructed to give a principled assessment of these facts and the work of lower prosecutor's offices, to secure repairs to the premises, and to ensure that the hospital is fully staffed with medical personnel.
***
A resident of the regional center living on Voenny Gorodok Street highlighted the problem of transport accessibility. She complained about systematic failures in the public transport system, which consists of a single commercial route. Local residents have to use taxis or walk several kilometers along an unlit road with broken sidewalks. A similar problem was voiced by a postal worker from the town of Mikhaylovka, who is forced to wait an hour for a bus while carrying heavy mail.
Alexander Gutsan pointed to the need for an inspection in the sphere of transport services and the proper condition of public roads. Special attention is to be paid to public transport routes—their regularity and sufficiency, the condition of bus stops, the justification for fare setting, and the spending of budget funds allocated for road improvement, construction, and repair.
***
A mother of three built a house on a plot provided to her in the settlement of Ergenensky. However, as Ekaterina Dolmatova told Russia's Prosecutor General, it is impossible to live there due to the lack of water supply and an access road. This situation also prevents other residents, including over a hundred large families, from beginning to develop their land.
"Assisting citizens in privileged categories is defined as a strategic task of the state," emphasized Alexander Gutsan. "In the region, over 15,000 large families are on the waiting list for land. But as we see, receiving the long-awaited allotment does not guarantee the ability to improve one's housing conditions." Instructions were given to assess the work of the authorities in creating the necessary infrastructure.
***
A pensioner suffering from diabetes asked Russia's Prosecutor General to protect his right to preferential drug provision. Since May 2025, he has faced difficulties in obtaining the necessary medications, which he cannot afford to buy himself due to high costs. Without treatment, the man's condition has worsened.
"The task of prosecutorial oversight is to ensure systematic compliance with legislation and the rights of citizens, especially vulnerable population groups," emphasized Alexander Gutsan. He instructed the prosecutor to immediately secure the provision of entitled medications for the applicant and to check compliance with citizens' rights in this sphere. Russia's Prosecutor General noted that oversight should be preemptive in nature.
***
Russia's Prosecutor General received 25 citizens in a personal reception. On all issues raised, he gave instructions, taking personal control over their fulfillment.
The Prosecutor General's Office
of the Russian Federation
The Prosecutor General's Office of the Russian Federation
11 December 2025, 15:32
Alexander Gutsan Holds Personal Reception for Residents of Volgograd Region
Citizens who appealed to Russia's Prosecutor General raised numerous issues. People complained about being forced to live in dilapidated housing, the lack of water supply and sewage systems, endless utility breakdowns, the allocation of land plots unsuitable for living, and the inaction of management companies. The discussion also touched on the availability of medical care, hospital equipment shortages, and a lack of doctors. Participants in the special military operation (SMO) and large families raised particularly sensitive topics. At the same time, most of the issues raised were in one way or another linked to excessive bureaucracy and a lack of proper attention from local officials.
***
An SMO participant who is an orphan complained to Russia's Prosecutor General that he has been unable to receive the housing legally entitled to him since 2012.
Alexander Gutsan described the situation regarding housing provision for orphans in the region as extremely difficult, noting that the relevant waiting lists contain over 5,000 such individuals. "SMO participants have priority rights, and providing assistance in resolving this issue is a direct duty of the state, I would say a sacred duty," stated the head of the supervisory body, assuring that the regional prosecutor's office would take all measures to restore the applicant's violated rights.
***
Another SMO participant, Timur Tsechaev, a combat veteran, told Alexander Gutsan that over a year ago he applied to the administration of Volzhsky city for a free land plot for personal subsistence farming, but so far he has still received nothing. The man also reported that while land is allocated to other SMO participants, it is completely unsuitable for use.
After hearing the applicant, Russia's Prosecutor General called unacceptable the situation, where defenders of the Fatherland have to fight for years to receive their earned benefits. The head of the supervisory body instructed the prosecutor of Volgograd region to conduct a thorough inspection and assess the procedure for forming and distributing land plots. Regional legislation regulating land allocation for SMO participants will be analyzed across the country as a whole.
***
The mother of a serviceman serving in the SMO zone spoke about the theft of 1.8 million rubles from her son's bank card. According to available information, the criminal investigation has been delayed, and information about multiple episodes of theft committed by the accused against other defenders of the Fatherland has been ignored.
"Recently, payments to SMO participants and their family members have unfortunately increasingly become targets for theft. Our task is not only to ensure the inevitability of punishment but also to prevent such incidents," stated Russia's Prosecutor General. He instructed that in all such cases, efforts must be made to restore justice and recover the damages caused.
***
The mother and wife of SMO veterans reported violations of the rights of residents of the village of Lebyazhye, who live on the territory of a former military camp. She described the technical condition of the apartment buildings as catastrophic: there is no hot water at all, the roofs are damaged, and constant leaks are causing short circuits. Living in such conditions is becoming increasingly dangerous.
"Dilapidated structures, half-ruined utilities, and the unsanitary conditions in which military families are forced to live demand immediate and decisive intervention," stated Russia's Prosecutor General. He instructed officials to assess how authorized structures are fulfilling measures for maintaining residential premises and communal infrastructure in military towns.
***
The chairman of the regional branch of the "Russian Military-Historical Society" asked Russia's Prosecutor General to legislatively simplify the procedure for repairing and improving areas adjacent to cultural heritage sites, of which there are about three hundred in the region.
Alexander Gutsan instructed his subordinates to work on this issue immediately, reminding that preserving historical memory, moral and spiritual values is of key importance, especially at a time when Western countries are trying to rewrite and erase our history.
***
Olga Zayarnaya, who lives in a condemned apartment building with her disabled husband, a combat veteran, complained to Alexander Gutsan about the rapid deterioration of the building's load-bearing structures. According to the Volgograd resident, the five-story building, constructed almost 60 years ago, could collapse at any moment.
Russia's Prosecutor General noted that in the region, over 700 dilapidated and condemned residential buildings remain unaddressed, calling it one of the most acute problems. He instructed the regional prosecutor to conduct a comprehensive review of the timeliness of relocating citizens from condemned housing. "I do not accept half-measures," summarized the head of the supervisory body.
***
A history teacher from the settlement of Novy Rogachik raised the issue of the absence of specific doctors at the settlement's only district hospital, which prevents residents, including people with disabilities and families with children, from receiving necessary care. The nearest medical facilities are 20-25 kilometers from the settlement. A resident of the Gosselekstantsiya settlement raised a similar problem. Svetlana Vlasova spoke about a paramedic-midwife station located on the second floor, which is extremely difficult for people with limited mobility and the elderly to reach via a run-down staircase. The premises have no water or toilet available.
Russia's Prosecutor General assured the applicants that he would respond to the problems raised as swiftly as possible. The regional prosecutor is instructed to give a principled assessment of these facts and the work of lower prosecutor's offices, to secure repairs to the premises, and to ensure that the hospital is fully staffed with medical personnel.
***
A resident of the regional center living on Voenny Gorodok Street highlighted the problem of transport accessibility. She complained about systematic failures in the public transport system, which consists of a single commercial route. Local residents have to use taxis or walk several kilometers along an unlit road with broken sidewalks. A similar problem was voiced by a postal worker from the town of Mikhaylovka, who is forced to wait an hour for a bus while carrying heavy mail.
Alexander Gutsan pointed to the need for an inspection in the sphere of transport services and the proper condition of public roads. Special attention is to be paid to public transport routes—their regularity and sufficiency, the condition of bus stops, the justification for fare setting, and the spending of budget funds allocated for road improvement, construction, and repair.
***
A mother of three built a house on a plot provided to her in the settlement of Ergenensky. However, as Ekaterina Dolmatova told Russia's Prosecutor General, it is impossible to live there due to the lack of water supply and an access road. This situation also prevents other residents, including over a hundred large families, from beginning to develop their land.
"Assisting citizens in privileged categories is defined as a strategic task of the state," emphasized Alexander Gutsan. "In the region, over 15,000 large families are on the waiting list for land. But as we see, receiving the long-awaited allotment does not guarantee the ability to improve one's housing conditions." Instructions were given to assess the work of the authorities in creating the necessary infrastructure.
***
A pensioner suffering from diabetes asked Russia's Prosecutor General to protect his right to preferential drug provision. Since May 2025, he has faced difficulties in obtaining the necessary medications, which he cannot afford to buy himself due to high costs. Without treatment, the man's condition has worsened.
"The task of prosecutorial oversight is to ensure systematic compliance with legislation and the rights of citizens, especially vulnerable population groups," emphasized Alexander Gutsan. He instructed the prosecutor to immediately secure the provision of entitled medications for the applicant and to check compliance with citizens' rights in this sphere. Russia's Prosecutor General noted that oversight should be preemptive in nature.
***
Russia's Prosecutor General received 25 citizens in a personal reception. On all issues raised, he gave instructions, taking personal control over their fulfillment.
